Cookie Policy
There are lots of misconceptions about cookies and what they are for.
Cookies are not programs; they are simple text files that can be used by a website for various purposes. We use cookies to ensure our website works efficiently, to observe visitor behavior during a session and create a personalised user experience. All the information contained in these cookies is used to ensure the website works correctly, delivers the performance you expect and also to improve the overall experience offered to visitors and customers. Some of these cookies are essential to the operation of the website.
If you would like to manage your cookies, you have the ability to turn them on/off and save your choices. If you ever want to change them in the future, please click on Cookie Settings and change your choices accordingly and click save.
The cookies we use are:
Strictly Necessary Cookies
These cookies are needed to run our website and to keep it secure.
| Source of Cookie [Name of Cookie] |
Purpose | Expiry |
|---|---|---|
| Session ID [retail_uid] |
Session ID is a unique number which is used to identify a user that has logged on to a website | Upon expiry of session |
| Authentication/Login [__uid] |
This cookie is used to determine if the user has been successfully authenticated and is logged-on to the website | One year |
| Nanorep [bc.visitor_token, U, Nanorep User Unique] |
Third Party Cookies. Cookies are used by Nanorep for customer service questions. For more information on how Nanorep uses cookies, please read Nanorep's privacy policy |
bc.visitor_token - Ten years U - One year Nanorep User Unique - One year |
| AB Testing [ab] |
This cookie was previously used for A/B testing, but is now used for site switches and UAT | One year |
| Google Tag Manager |
Google Tag Manager does not personally set cookies, however the services it hosts will contain cookies Note: See Google Tag Manager Use Policy for more info |
N/A |
| Cookie Consent Preference [cds_cs] |
We use this cookie in order to store the users Cookie Consent Preferences | Ninety days |
| 3DS2 [3ds2_stage] |
Used to process 3DS2 card payments via Payments Gateway for compliance with EU PSD2 legislation for Strong Customer Authentication (SCA) | Upon expiry of session |
Functional Cookies
These cookies allow us to provide enhanced functionality and personalise content for you. For example they're used to recognise you when you return to our website. If you do not allow these cookies then some or all of these services may not function properly.
| Source of Cookie [Name of Cookie] |
Purpose | Expiry |
|---|---|---|
| WhosOn Live Chat [whoson] |
This cookie is issued by the WhosOn live chat application. It's used to link a visitor to a 'visitor record' which stores the IP address and UserAgent | One year |
| YouTube |
This cookie is used to enable users to view product videos that are embedded in the website via YouTube. Note: See the YouTube Privacy Policy for more info |
PREF - Eight months VSC - Upon expiry of session VISITOR_INFO1_LIVE - Eight months remote_sid - Upon expiry of session |
| Power Reviews [__pr*] |
Product reviews use cookies to help with generating the best customer experience feedback. |
One month |
Marketing/Targeting Cookies
These cookies help us decide which products, services and offers may be relevant for you. We use this data to customise the marketing content you see on websites, apps and social media. They also help us understand the performance of our marketing activities. These cookies are set by us or our carefully-selected third parties.
| Source of Cookie [Name of Cookie] |
Purpose | Expiry |
|---|---|---|
| Fresh Relevance [tms_VisitorID, tms_wsip, newsPopup] |
Third Party Cookies. This site uses cookies to keep track of your shopping. This data may be used to personalise marketing content to help find what you want The tms_VisitorID cookie stores a unique id for the device, this is used to keep track of your shopping The tms_wsip cookie records whether you are using a modern web browser that supports a more efficient communication channel called "web sockets" The newsPopUp cookie is the default cookie used by PopOver SmartBlocks to suppress a PopOver x days after it is last seen, where x is configurable for each PopOver. The duration is also the same value as x |
tms_VisitorID - Five hundred and fifty nine days tms_wsip - Thirty minutes newsPopup - One month |
| Affiliate Window [bId] |
This cookie is used to provide tracking for the Affiliate Window services See Affiliate Window's Cookie Policy for more info |
One year |
| Google AdWords Conversion Linker [_gcl_au, _gcl_aw] |
Third Party Cookies. Google uses this cookie to help customise adverts on Google Properties such as Google Search |
_gcl_au - Three months _gcl_aw - Ninety days |
Analytical Cookies
These cookies tell us how customers use our site and provide information to help us improve the website and your browsing experience.
| Source of Cookie [Name of Cookie] |
Purpose | Expiry |
|---|---|---|
| Google Analytics [__utma, __utmb, __utmc, __utmt, __utmz, _ga, _gat, _gid] |
Third Party Cookies. We use Google Analytics to help us understand how visitors navigate to and through our website |
__utma - Two years from set/update __utmb - Thirty minutes from set/update __utmc - Upon expiry of session __utmt - Ten minutes __utmz - Six months from set/update _ga - Two years _gat - One minute _gid - Upon expiry of session |
| Hotjar [_hjid, _hjTLDTest, _hjIncludedInSample] |
Third Party Cookies. Hotjar tracks visitors moving around the site. This helps us to make improvements to the site |
_hjIncludedInSample - Thirty minutes _hjTLDTest - Upon expiry of session _hjid - One year |
| Visual Website Optimiser (VWO) [_vis_opt_s, _vis_opt_test_cookie, _vwo_ds, _vwo_sn, _vwo_uuid, _vwo_uuid_v2] |
Third Party Cookies. VWO is a Conversion Rate Optimisation platform, we use this to conduct A/B testing in order to make improvements to the site |
_vis_opt_s - One hundred days _vis_opt_test_cookie - Upon expiry of session _vwo_ds - Depends on retention period of account _vwo_sn - Thirty minutes and reset again to thirty minutes on user activity _vwo_uuid - Ten years _vwo_uuid_v2 - Three hundred and sixty six days |
| Bing [_uetsid, _uetvid] |
These web analytics cookies, provided by Microsoft Inc., are used to collect information about how visitors use our site |
_uetsid - One day _uetvid - Sixteen days |
| Everest [everest_session_v2, ev_sync_ax, ev_sync_nx, everest_g_v2, ev_sync_ix, ev_sync_dd, ev_sync_ox, uuid2, i] |
These cookies are used by the Everest service to map ad engagement events to conversion events and, potentially, to use that information to optimise ad bigs Note: See Everest Cookie Policy for more info |
Upon expiry of session |
Please note: This cookie policy only covers cookies which are used on our website and does not include cookies which may be used on third party websites.
