| UK Delivery |
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We understand that you don't want to be kept waiting for your order. That's why we offer a choice of delivery; Standard and Next Day. |
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Using standard delivery your items will usually arrive within 3 to 5 working days*, providing they are in stock. |
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| International Delivery | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Using standard delivery your items will usually arrive within 3 to 5 working days*, providing they are in stock. |
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| Next Day Delivery |
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Next Day Delivery is charged at a flat rate of £8.99.
Provided that your item(s) are in stock they will be delivered the next working day* if ordered before 6pm. Orders placed after this time will be delivered the day after next. To clarify, an order placed after 6pm on Monday would be due to arrive on Wednesday. All of our next day delivery orders are delivered by DPD between 7.30am and 7:30pm . They will need you to sign to confirm the delivery. Next Day Delivery orders placed after 4pm on Friday or at the weekend will be delivered on the following Tuesday. Please note that delivery days may vary over bank holidays. Certain postcodes are excluded from our Next Day Delivery service click here for details Remember, you can track the progress of your order at any time using our Order Tracking Facility. |
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*Working days are Monday to Friday and this excludes Public Holidays. Please note that all prices stated apply to online orders only. Delivery charges for telephone orders may vary. |
| Eire Deliveries |
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We are currently unable to offer Next Day Delivery to destinations in Eire. There is one fixed delivery charge for all Eire orders. This is currently £7.25 |
| International Delivery |
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Charges for delivery to non-UK destinations do not vary with the value of your order. Please be aware that there may be import duties and taxes to pay when your order reaches your country. Unfortunately we are unable to cover these or any charges for customs clearance so please bear in mind that you may be required to cover these. |
| Products Not Available for International Delivery |
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Please be aware that there are certain products on our website that are not currently available for International Delivery. If you add an item that cannot be shipped to your selected destination, you will be notified at the basket and the item will be removed. We are constantly making more items from our extensive product range available for delivery worldwide, however due to the size and weight of certain products these have yet to be cleared by our National Distribution Centre. |
| Stock indication |
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We use a stock indication system on our website to indicate the likely timescale for dispatch. All timescales and stock levels are intended as a guide. |
| Order items with different stock status |
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If you order products with a different status, for example one in stock item and one with an expected delivery of up to 21 days, we will deliver the in stock item immediately and the other item as soon as it is available. |
| Unavailable items at point of order |
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We will ship available items at the time of order and unavailable items separately as they become available. Please note you will pay the delivery charge only once. |
| Lost/damaged items and failed delivery |
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In the unlikely event that one of your products is damaged in transit all claims must be in writing. Damaged goods must be retained in case we need to arrange an inspection. In the case of non-delivery, please allow 10 days in case it has been delayed. |
| Lithium Battery Delivery Restrictions |
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Lithium batteries have been added to the Royal Mail Group list of dangerous goods and therefore we are unable to ship these items using this courier. If you require such an item you will be prompted to select our Express or Next Day service which uses DPD who are continuing to ship these items. Lithium batteries are not available for shipping outside the UK. |