Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with Partmaster.co.uk. Please read them carefully and print and keep a copy for reference at the time you make an order.

We may change these terms and conditions at any time. Any change will take effect on the date it is posted onto the site. You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

All prices are in £ sterling inclusive of VAT and exclusive of delivery. Delivery charges can be found under the 'delivery and returns' section within the Information option. They are also shown when you place items in your basket. You may pay by any major credit card or debit card, for a full listing please refer to the ‘Ordering’ section within the information option. Payment is deducted when your order is despatched. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.

All orders made through partmaster.co.uk will be processed by Connect Distribution Services Limited and your contract for your purchase will be with Connect Distribution Services Limited only.

WEBSITE TRANSACTIONS: When you place an order we will treat it as an offer to buy. We will send an e-mail to confirm receipt. If we accept your order, we will despatch the product(s), at which point we make a legal contract with you. For purchases from this website we will send you an email to confirm despatch. Payment will be processed at the point the goods are dispatched. We will be entitled to refuse to accept your order if we feel it necessary, in which case we will contact you as soon as we can to let you know.

When you order you will have an opportunity to check the details and correct any input errors.

TELEPHONE ORDERS: Provided your chosen goods are available we will process your payment and give you an order confirmation number while you are on the phone to us. We do not send confirmation emails to telephone customers.

When deciding whether or not to accept your order we may use certain information about you, including any received from your card issuer. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

PROMOTIONAL CODES: Only One discount can be used per order.

If you order a product where a minimum age requirement is indicated, by ordering you confirm you are of the required age.

Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us.

Manufacturer’s names and numbers are used for reference purposes only. We offer original and/or generic alternatives which are highlighted accordingly.

These terms and conditions only cover Partmaster.co.uk. Any other web sites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content of the websites which are not under our control.

These terms and conditions do not affect your legal rights. We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.

We reserve the right to change these terms and conditions at any time and without notice. Any such changes will take effect when posted on the website (www.partmaster.co.uk) and it is your responsibility to read the terms on the website each time you place an order. By placing an order you are indicating your acceptance to be bound by the latest terms and conditions. A full copy of the current terms and conditions are also available by applying in writing.

Partmaster.co.uk is a trading name of DSG Retail Limited, Maylands Avenue, Hemel Hempstead, Hertfordshire, HP2 7TG, registered in England, No. 504877, VAT number: 226 6599 33.

Partmaster.co.uk is operated on behalf of DSG Retail Limited by Connect Distribution Services Limited, Connect House, Talbot Way, Small Heath, Birmingham, West Midlands B10 0HJ, registered in England, No. 3004798, VAT number: GB 655 1290 41.

© DSG Retail Limited and/or Connect Distribution Services Limited

The contents of this website are variously the copyright of DSG Retail Limited, Connect Distribution Services Limited or other copyright owners and are protected by copyright law. All brand names and product names used on this site are registered trade marks or trade names of their respective holders. You may read and print only the material contained on this website solely for personal and non-commercial use.

You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else.

It is not permitted to create any link to or from this web site without prior written consent.

By using this website you agree not to intentionally misuse it. This website may contain hyperlinks to other websites completely unrelated to us; we are not responsible for the content or practices of such websites. Service on this website may be interrupted occasionally and errors may occur. Use of this website is governed by English law and you submit to the exclusive jurisdiction of the courts in England.

You may read and print only the material contained on this website solely for personal and non-commercial use. You are not permitted to publish, store, transmit, show or play in public, change or adapt the content of this website in any way for any purpose whatsoever. Any content found to be being used for commercial use such as images or video will be subject to a minimum charge of £500 per item per month.

You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this website without prior written consent.

We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.

There may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible by asking for your invoice number and postcode.

DUE TO THE AUTOMATED PROCESSES WE HAVE AT OUR CENTRAL DISTRIBUTION CENTRE WE REGRET WE CANNOT ACCEPT RETURNS UNLESS THEY HAVE OUR AUTHORISATION CODE FOR RETURNS DISPLAYED ON OUTER PACKAGING FOR RECOGNITION AND PROCESSING PURPOSES.

We hope you will be delighted with our product and service, but should you change your mind or have selected a wrong item in error and wish to return product(s) to us. You should inform us of your decision within 14 days from the date on which you received the item(s). We will allocate an Authorisation Code, then issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s). This will ensure the safe arrival and identification of the goods at our Receiving Department. For Quality Reasons we have to inspect the items you have returned, not least to ensure they have been restored to us in full and good order. Upon completing a satisfactory validation of the goods returned, we will refund you any money paid for the product, less the return carriage fee, which will normally equate to the outbound carriage charge. We will normally process your refund within 10 working days of our receiving your return. Refunds are made using the same form of payment as used to make the original transaction.

We ask you to ensure your unwanted product is complete, unused and in 'as new' condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging in any way). It should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs, CDs, Minidiscs and other software must be sealed. Any 'Free Gifts' received with the product must also be returned.

In the unlikely event of there being any problems concerning the goods restored to us or the processing of a refund we will contact you by the fastest possible means.

We cannot cancel your purchase when:

• There is a contract for services with the product and you have started using the services (this would include, e.g., a mobile phone subscription, but not an extended warranty service agreement);
• the seal has been broken
• The goods were a special order to your specification.

To inform us of Unwanted goods/Items you have ordered in error - Click Here

The following are guidelines. Wherever possible we will respond to your individual circumstances.

If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a replacement or repair.

We will always offer you the choice of a replacement or refund if the fault occurs within 28 days of delivery.

We will allocate an Authorisation Code, then issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s). This will ensure the safe arrival and identification of your return at our Receiving Department. For Quality Reasons we have to inspect the items you have returned. Then, subject to satisfactory inspection and test of the goods by our inspectors we will process a refund, replacement or repair for you, whichever is appropriate.

PLEASE BE SURE TO ENTER BRIEF DETAILS OF THE FAULT WITH YOUR PRODUCT IN THE COMMENTS BOX.

Please ensure that your product(s) are accompanied by the original delivery note. To qualify for a refund or replacement the product must be:-

• In otherwise “as new“ condition
• Complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging)

This guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear, for consumable items (e.g. batteries, camera films, ink cartridges etc) the guarantee period is three months from delivery. Spares that have to be fitted internally are also guaranteed for three months, provided they have been fitted by a suitably qualified and competent person.

If a pre-recorded videotape, DVD, CD, Minidisk or other software is faulty under guarantee we will happily exchange it for the same title or refund your money.

Should you wish to report a Faulty Item - Click Here

We and our carriers take the greatest possible care to see that your order is delivered in pristine condition. However in the unlikely event that you take delivery of a parcel which shows signs of damage. Please, where a signature is required, sign that the parcel IS DAMAGED, then please report the damage WITHIN 3 WORKING DAYS via this web site or by calling our Customer Service Department.

We will then allocate an Authorisation Code, then issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s).Then; subject to satisfactory inspection and test of the goods by our inspectors we will process a full refund. Please ensure that your product(s) are accompanied by the original delivery note.

You may wish to order your replacement item on line, or by calling our Sales Team.

Should you wish to report a Damaged Item - Click Here

Our Quality System ensures we check that items sent out match the order placed. Sometimes errors can occur. We apologise if we have mistakenly sent you a product which does not match the details on your agreed order.

We will of course send you a returns pack to enable you to return the items to us. Please help us to take corrective action by selecting one of the following reasons to insert in the comment box.

1. The item supplied does not match the item described on the Invoice.
2. The Product Supplied does not match the details shown on the Web Site.
3. The Part Supplied does not fit the Model I ordered the item for.
4. I ordered this part on the telephone and it seems my requirements were misunderstood.

PLEASE BE SURE TO ENTER BRIEF DETAILS FROM THE REASONS ABOVE IN THE COMMENTS BOX.

Should you wish to report a Wrong Item - Click Here

Please read the following safety information carefully:

• Parts should only be fitted by a suitably qualified or competent person in accordance with any manufacturer’s instructions.
• Ensure appliances are disconnected from the mains before performing any work on them and that any necessary earth continuity or insulation resistance tests are performed before reconnecting.
• Gas appliance parts should only be fitted and tested and inspected by a Gas Safe registered engineer.